What are New Compatible Toner Cartridges? 

Our New Compatible toner cartridges are a true alternative to expensive OEM toner brands with zero sacrifice in quality or page yield.  Each Cartridge has been re-engineered from an original equipment manufacturer (OEM) virgin core.  All of the internal parts are new and not used like other brands, which is why the quality of print is much higher than remanufactured brands.  Our toner cartridges which are manufactured by MSE, CTG and Westpoint (the largest in the industry) have all ISO manufacturing certifications 2000, 2004, 9001, 14001.  That means you get quality that is 100% consistent with the original brand.

Is the quality the same when comparing New Compatibles to OEM orignal toners?Yes.  Because our Compatible Toners have STMC, and ISO 9001, 14001 certifications they have all new parts internally (not used like remanufactured brands or refills) the quality of printing and page yield is the same high quality with no streaks or light prints.  The actual cartridges are designed
around an OEM virgin core, meaning they use an original brand outer casing that has only been used once.  The original cartridge is disassembled by using laser separation technolgy then re-engineered  using all new internal parts and sealed with an ultrasonic welding process that ensures no leaks.  Because these cartridges use a recycled original brand shell this reduces the need to create a new outer casing which on average uses up 3 quarts of oil. The cost savings and positive environmental impact that comes with using our green new compatible cartridges will not only reduce your spending, but helps reduce environmental waste.
 What are the benefits of our ISO certified New Compatible cartridges? 

– Quality that meets or exceeds the original brand
– Substantial  cost savings compared to original
– 100% Lifetime warranty on product unlike OEM brands (1 year)
– Sustainable environmental solution for reducing waste
– 100% Printer protection against any defects

Do we accept Purchase Orders (PO’s)?

Yes we accept all forms of Purchase Orders

What forms of payment do we accept?

– Checks
– Credit Cards:  Visa, MasterCard, Amex, Discover
– EFT (Electronic Fund Transfer)

What does OEM stand for?

OEM stands for “Original Equipment Manufacturer” and is used to label brands as original such as  HP, Brother, Lexmark and IBM.

What is our warranty on our New Compatible Toner products?

–   100% Unconditional Lifetime Warranty (OEM brands are typically 1 year)
–   If you are not completely satisfied we will replace or credit you the full amount of your order
–   100% Printer Protection – we guarantee and protect your printers against damages.
–   We will repair or  buy a new machine if our product was the cause of damage
–   Lifetime Replacement  – If you change your printers in the future and can no longer use them,  we
will exchange your cartridges for the ones you need or credit you the amount of the cartridges.

Do we cover shipping costs?

Yes.  Shipping is ALWAYS FREE  no matter the size of the order.
It’s our way of doing business and being competitive in our industry.
Your products will ship from one of our 26 warehouse locations.





When can I expect to receive my order? 

Your order will ship out the same day it was placed with us and will arrive within 1-2 business days from one of our 26 warehouse locations across the U.S.  * Same day shipping cut off is 3pm Pacific Time.  If you do not receive your order as expected call your Account Manger directly for tracking info or contact our friendly Customer Service staff (888) 363-8913 We guarantee you will speak to a person who can help you right away.

Will using New Compatible cartridges void my warranty?

No.  Using compatible cartridges will not void your warranty with any manufacturer.
Federal Law prohibits manufacturers from voiding their warranty obligations on the grounds that a consumer did not use the original cartridge.  Manufacturers cannot legally require a printer owner or lessee – verbally or otherwise – to purchase supplies exclusively from them.  This unlawful “tying agreement” violates provisions of the Sherman and Clayton Antitrust Acts and the Magnuson-Moss Warranty Improvement Act.

In a landmark 1936 case, the Supreme Court ruled that IBM could not terminate a customer’s data processing machine lease, if the customer chose to use tabulating cards from other manufacturers.  The more recent Magnuson-Moss Warranty Improvement Act title 15, Section 2303 specifically prohibits a manufacturer from conditioning a written or implied warranty on the use of its own brand product except under very restrictive circumstances.  If a representative threatens to void the machine warranty or charge for a service call because you are using a compatible supply, ask for their statement in writing.  They will not, because doing so is against the law.

Am I helping the environment by using ISO certified New Compatible toners?


Yes.  Becuase our manufacturers have ISO 14001 certifications with implemented environmental management systems and becuase these products are built using a recycled OEM outer casing this reduces the need to use new raw materials during the manufacture process.

Benefits of using ISO 14001 certified products:

– Reduced cost of waste management
– Savings  in consumption of energy and materials
– Lower distribution costs
– Improved  corporate image among regulators, customers and the public

How does your recycle program work?

It’s simple.  Our GreenCycle program ensures that all your empty toners get recycled properly.  Just let us know how many empty toners, drums, inkjets you have and we will send you out boxes with pre-paid shipping labels to send them to our recycling facility.  This service is 100% Free and is our way of helping our customers Go Green and keeping our environment  clean.

 How do we plant a tree with every order?

We donate $1 to American Forest from every order we process.  This $1 donation plants a tree in areas all across the U.S.  This is our way of giving back.  It is a simple and effective way to restore our eco-system and environment.  Often these trees are planted in areas damaged by wildfire, where critical wildlife habitat has been lost.  Planting trees helps clean our air and water as well as regulate our
climate for future generations.